Nusantara Logistics

An operations dashboard for a regional fleet

Placeholder — invented project, stock photo

Live fleet visibility for dispatchers who previously worked from phone calls.

The challenge

Dispatchers tracked forty vehicles by calling drivers. Delivery status reached customers late and often wrong.

We built a dashboard around the dispatcher's actual routine rather than the data model, surfacing exceptions first and keeping routine trips quiet.

Watching a dispatch shift
We spent two days beside the dispatch desk before designing anything. The pattern was immediate: almost every call was a routine trip confirming it was routine, and the trips that had actually gone wrong surfaced last.
Exceptions first
So the dashboard inverts the list. Delayed, stalled, and off-route vehicles hold the top of the screen; everything running to plan collapses into a single count. A dispatcher's attention goes where it is needed without being asked to search for it.
Handing it over
Dispatchers had no appetite for training. We shipped in stages beside the phone-call routine and let the desk drop the calls on its own once the screen proved faster — which took about three weeks.